Cancellation Policies
Change/transfer your class: contact us and finalize the change over 7 days prior to first class for free. Subject to availability.
Cancellations over 7 days prior to first class – 100% account credit is given. Non-refundable.
Cancellations under 7 days prior to first class – Non-refundable.
ABC utilizes an intentional student-to-coach ratio. Missed classes will not result in make-up classes, prorated tuition, or refunds. In the event of an absence, Students/families may request an Open Gym Voucher at the front desk for a missed class.
In the event of a gym closure or program cancellation by ABC, an account credit will be issued equivalent to each day of missed programming.
classes
Including: Indoor & Outdoor Summer Camps, School Holiday Camps, Overnight Trips, Team ABC Training Camps, and Workshops
Change your date: contact us and finalize the change more than 30 days prior to the first day of camp for free. Subject to availability.
Cancellations made 30+ days before start date – A full refund or account credit can be issued.
Cancellations made 7-29 days before start date – A full account credit can be issued.
Cancellations made less than 7 days before start date – Non-refundable and non-transferable.
In the event of a gym closure or program cancellation by ABC, your choice of an account credit or refund will be issued equivalent to each day of missed programming.
In the event of absence, missed camp days will not result in make-ups, prorated tuition, or refunds.
camps
Birthday Parties
Change your date: contact us and finalize the change more than 14 days prior to the party date for free.
Cancellations made at least 30 days before party date – A full refund or account credit can be issued.
Cancellations made 7-29 days before party date – A full account credit can be issued.
Cancellations made less than 7 days before party date – No refunds or credits will be issued.
Outdoor Climbing Clubs
Change/transfer your club: contact us and finalize the change over 7 days prior to first class for free. Subject to availability.
Cancellations 7 or more days prior to first class – 100% account credit is given. Non-refundable.
Cancellations under 7 days prior to first class – No refunds or credits will be issued.
ABC utilizes an intentional student-to-coach ratio. Missed classes will not result in make-up classes, prorated tuition, or refunds. In the event of an absence, Students/families may request an Open Gym Voucher at the front desk for a missed class.
In the event of a program cancellation by ABC, an account credit will be issued equivalent to each day of missed programming.
Note: In inclement weather, Outdoor Clubs will run indoors at ABC or switch to a weather-appropriate outdoor activity. Curriculum and skill development continue either way.
Payment is due upon booking.
Because instructors are scheduled and paid per lesson, we can only offer account credit for cancellations more than 72 hours before the lesson.
Cancellations more than 72 hours prior to the lesson – Refundable.
Cancellations 72 hours or less prior to the lesson – No account credit or refund is given.
private lessons
Indoor Climbing Clubs & Team ABC
Tuition is billed automatically, monthly on the 1st of each month. Once tuition has been charged, it is non-refundable and non-creditable.
Drop Requests: Submit a Drop Request at least 72 hours before the 1st of the month to avoid being charged for the upcoming month. Drop requests submitted fewer than 72 hours before the 1st of the month will be subject to the upcoming month's tuition charge.
Missed classes will not result in make-up classes, prorated tuition, or refunds. Students/families may request an Open Gym Voucher at the front desk for a missed Club practice. Team ABC tuition includes free Open Gym for actively enrolled athletes.
Other Programs
Note: Cancellation policies for some specialty programs differ from our standard policy. Check the sign-up page for details, or contact us with questions.