Cancelation Policies

Classes

  • Cancel for any reason within 24 hours of enrollment and receive the choice of a full refund or in-house credit.
  • Cancellations over 14 days prior to first class – 100% account credit is given. Non-refundable.
  • Cancellations under 14 days prior to first class – Non-refundable
  • Due to our intentional student-to-coach ratio, missed classes will not result in make-up classes, prorated tuition, or refunds. Students may request a make-up card at the front desk for each missed class and apply only to the student’s name on the card. 
    • Make-up cards are currently exchangeable for a free open gym pass 
  • Account credits for classes missed will be given in the event of any COVID-19 closures. 
  • Missed classes due to illness or suspected exposure to COVID-19 will be handled on a case-by-case basis.

Camps

  • Cancel for any reason within 24 hours of enrollment will receive a full refund or in-house credit.
  • Change your date: contact us and finalize the change more than 14 days prior to the first day of camp for free.
  • Cancellations over 14 days prior to the first day of camp – Non-refundable. 100% account credit that may be used for ABC Kids camps, classes, and teams through December 2023.
  • Cancellations under 14 days prior to the first day of camp – No refunds or credits will be issued.
  • In the event of a gym closure or program cancellation by ABC Kids Climbing due to government mandate or public health order, in-house credits will be given equivalent to each day of missed programming and participants will receive priority enrollment for the next future booking of camp and/or class through August 2024
  • In the event of a gym closure or program cancellation by ABC Kids Climbing for a reason outside of government mandate or public health order, the choice of a refund or in-house credit will be given equivalent to each day of missed programming and participants will receive priority booking for next future booking of camp and/or class through December 2023.
  • In the event of a gym closure or program cancellation by ABC Kids Climbing after the camp start date, the choice of a pro-rated refund or in-house credit will be given equivalent to each day of missed programming and participants will receive priority booking for the next future booking of camp and/or class through December 2024.
  • In the event of absence, missed camp days will not result in make-ups, prorated tuition, or refunds.

Private Lessons

  • Payment is due upon booking.
  • Cancellations 24 hours or more prior to the lesson – 100% account credit given
  • Cancellations 24 hours or less prior to the lesson –  No account credit or refund is given.
  • If using a make up card for a private lesson, cards can not be used for private lessons with multiple children. Each child must have a make up card for the discount to apply.

Open Gym and Birthday Parties

  • Cancellations received more than 14 days prior to party date – 100% in-house credit, non-refundable.
  • Cancellations under 14 days prior to party date – Non-refundable.

Assessments and Practices

  • Cancellations over one week prior to initial assessment or practice – 100% account credit given, or a 100% refund (less a $25 processing fee) given, upon request.
  • Cancellations 24 hours to 1 week prior to initial assessment or practice– 100% account credit given, or a 50% refund (less a $25 processing fee) given, upon request.
  • Cancellations 24 hours or less prior to initial assessment or practice–  100% account credit given, upon request.
  • Prorated refunds/credits are not available for missed practices during assessment or if a child chooses to drop out midway through the assessment period.

Training Camps and Outdoor Camps (Domestic)

  • $100 non-refundable deposit will be included in the cost Training Camps or Domestic Outdoor Camps
  • Cancellations over 2 weeks prior to the first day of camp – 100% credit given for cancellations one week prior to the first day of camp; or, a refund may be given upon request for any unforeseen or extenuating circumstances. The refunded amount will exclude a $100 deposit.
  • Cancellations 1 week to 2 weeks prior to the first day of camp – upon request a 50% refund can be given. The refunded amount will exclude a $100 deposit.
  • Cancellations 1 week or less – No refunds for cancellations.
  • For changes to camp enrollments, we will credit your account if a difference in cost is applicable.

Outdoor Camps (International)

  • A $500 non-refundable deposit will be included in the cost for International Outdoor Camps.
  • Cancellations over 2 weeks prior to the first day of camp – 100% credit given for cancellations one week prior to the first day of camp; or, a refund may be given upon request for any unforeseen or extenuating circumstances. The refunded amount will exclude a $500 deposit.
  • Cancellations 1 week to 2 weeks prior to the first day of camp – upon request a 50% refund can be given. The refunded amount will exclude a $500 deposit.
  • Cancellations 1 week or less – No refunds for cancellations.
  • For changes to camp enrollments, we will credit your account if a difference in cost is applicable.